Privacy policy

At Jackson Birch, we value transparency and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how it is used, and the rights you have regarding your information when interacting with jacksonbirch.com.

1. Information We Collect

We collect information to provide a smooth shopping experience and to fulfill orders. This may include:

a. Information You Provide Directly

  • Name

  • Email address

  • Billing and shipping address

  • Payment details (processed securely by our payment partners)

  • Order information

  • Messages you send through our support email

b. Automatically Collected Information

When you browse our website, certain data may be automatically collected, such as:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Product interaction

  • Cookies or similar tracking technologies

This information helps us improve website performance, understand customer preferences, and prevent fraud.

2. How We Use Your Information

Your information may be used for:

  • Processing and shipping your orders

  • Communicating with you about orders, returns, and support inquiries

  • Improving website functionality and user experience

  • Personalizing product recommendations

  • Detecting and preventing fraud or security issues

  • Complying with legal and regulatory requirements

  • Emailing you marketing content (only if you opt in)

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business, such as:

  • Payment processors

  • Shipping and logistics partners

  • Customer service tools

  • Website hosting and analytics providers

  • Fraud prevention services

All partners are required to protect your information and use it only for the services they provide to Jackson Birch.

4. Cookies & Tracking Technologies

Our site uses cookies to:

  • Remember your preferences

  • Save items in your cart

  • Improve navigation

  • Analyze traffic patterns

  • Deliver relevant marketing (if you opt in)

You may control or disable cookies through your browser settings. However, disabling cookies may impact certain website features.

5. Data Protection & Security

Although no online system can guarantee absolute security, we use industry-standard safeguards to protect your information, including:

  • Encrypted payment processing

  • Secure servers

  • Limited access to customer data

  • Continuous monitoring for suspicious activity

6. Your Rights & Choices

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you

  • Correct inaccurate information

  • Request deletion of your information (where allowed)

  • Opt out of marketing communications at any time

  • Disable cookies in your browser

To exercise any of these rights, contact us at sales@jacksonbirch.com

7. Data Retention

We retain customer information for as long as necessary to:

  • Complete your purchase

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Maintain accurate business records

When data is no longer needed, it is securely deleted.

8. Third-Party Links

Our website may link to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our site is not directed toward individuals under 13. We do not knowingly collect personal data from children. If you believe a child has provided information to us, contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page with a revised “Effective Date.”

11. Contact Information

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Store Name: Jackson Birch
Website: jacksonbirch.com
Business Address: 502 Wilshire Drive Washington, IL 61571
Support Email: sales@jacksonbirch.com