Shipping policy

At Jackson Birch, we want your order to arrive smoothly and on time. This Shipping Policy explains how we process, ship, and deliver purchases made on jacksonbirch.com.

1. Order Cut-Off Time

Orders placed before 3:00 PM CST (Monday–Friday) begin processing the same business day.

Orders submitted after 3:00 PM CST, or on weekends/holidays, will be processed on the next business day.

2. Processing Time

Before an order ships, it must go through our processing system.

  • Processing Time: 3–4 business days

Processing time does not include weekends or federal holidays.

3. Shipping & Transit Time

Once processed, your order is passed to our shipping partners.

  • Transit Time: 3–6 business days

This timeframe begins after the order leaves our facility.

4. Total Delivery Estimate

From the moment you place an order:

Estimated Arrival Window: 6–10 business days

(Processing time + transit time)

Please note that business days do not include Saturdays, Sundays, or U.S. federal holidays.

5. Shipping Cost

Shipping within the United States is a flat, simple rate:

  • Standard Tracked Delivery: $5.99 per order

The shipping cost remains the same regardless of order size or weight.

6. Shipping Methods & Carriers

We use reputable U.S. carriers to deliver orders securely. These may include:

  • USPS

  • UPS

  • FedEx

The carrier used will depend on your delivery location and service availability at the time of shipment.

When your package ships, we will send you an email containing a tracking number so you can follow its progress until it arrives.

7. Shipping Area (U.S. Only)

Jackson Birch currently ships only within the United States.

We do not offer international shipping at this time.

8. Incorrect or Incomplete Addresses

If an incorrect or incomplete address is entered at checkout and the package is returned to us:

  • We will contact you to confirm the correct address.

  • A new shipping fee may be required to reship the package.

Please double-check your address at checkout to avoid delays.

9. Delivery Delays

While most orders arrive within the expected timeframe, delays can occur due to:

  • Severe weather

  • Carrier disruptions

  • High-volume shipping seasons

  • Circumstances outside our control

If we become aware of a major delay affecting your order, we will notify you as soon as possible.

10. Lost, Stolen, or Missing Packages

Once a package shows “Delivered” in the carrier’s tracking system, we are unable to replace or refund orders marked as delivered.

If your package is lost in transit (never shows as delivered), contact us and we will assist with a resolution.

11. Need Assistance?

If you have any questions about your order or need help with tracking, feel free to reach out.

Store Name: Jackson Birch
Website: jacksonbirch.com
Business Address: 502 Wilshire Drive Washington, IL 61571
Support Email: sales@jacksonbirch.com